HOMECOMPLETED LLC
CUSTOMER SERVICE, GUARDIAN MEMBERSHIP & MESSAGING TERMS
Effective Date: September 16, 2026
These Terms apply to services provided by HomeCompleted LLC (“HomeCompleted,” “we,” “us,” or “our”). By booking a HomeCompleted Visit, approving work, enrolling in Guardian Membership, accepting these Terms during enrollment or checkout, or allowing work to begin, you agree to these Terms.
HOME SERVICE TERMS
1. Our Services
HomeCompleted provides residential maintenance, minor repair, installation, assembly, punch-list, and related home-care services.
HomeCompleted generally performs smaller residential tasks that fall within our service scope and applicable licensing requirements. Examples may include minor repairs, fixture or hardware replacement, mounting, installation, adjustments, assembly, and similar household work.
HomeCompleted does not provide emergency service, hazardous-condition remediation, or work requiring licensing or permitting outside our lawful scope.
A scheduled HomeCompleted Visit reserves a HomeCompleted Pro for the selected period. A Visit does not guarantee that every item on your Blueprint or task list will be completed.
Completion depends on the nature and complexity of the work, property conditions, access, available materials, safety, required expertise, and whether the requested work falls within HomeCompleted’s scope.
Time reasonably spent reviewing the Blueprint, discussing the work, protecting the work area, obtaining customer approvals, performing the work, documenting the Visit, cleaning up, and reviewing completed work is part of the scheduled Visit time.
2. The HomeCompleted Blueprint
The HomeCompleted Blueprint allows you to provide information about tasks you would like addressed before your Visit.
Blueprint information may include task descriptions, photographs, measurements, product information, access details, or other information useful for preparing the Visit.
HomeCompleted may review the Blueprint before scheduling or before the Visit and may:
request additional information;
recommend a different Visit length;
identify materials or products that may be needed;
determine that an item falls outside HomeCompleted’s service scope; or
suggest that an item be handled by another appropriately qualified provider.
Including an item on a Blueprint does not guarantee that HomeCompleted can perform the work or that the item will be completed during a particular Visit.
The customer remains responsible for identifying priorities if the available Visit time is insufficient to complete all requested work.
3. Visit Lengths and Additional Labor
HomeCompleted currently offers standard one-time Visits including:
a 2-Hour HomeCompleted Visit; and
a 4-Hour HomeCompleted Visit.
Current service pricing is displayed on the HomeCompleted website and during the applicable booking process.
When appropriate, HomeCompleted may offer or recommend other Visit lengths based on the Blueprint.
Additional approved standard labor time is currently available at $125 per hour, plus applicable tax, unless another rate is specifically stated.
Additional labor is subject to Pro availability, the scheduled service window, the scope of the requested work, and HomeCompleted approval.
We will obtain your approval before charging you for additional labor beyond the service you originally booked.
4. Materials and Replacement Products
Unless specifically stated as included, materials, fixtures, replacement products, and similar items are separate from HomeCompleted labor charges.
We will obtain your approval before purchasing or charging you for materials when additional customer authorization is appropriate.
If you supply a product or material, you are responsible for selecting the product and confirming that it is appropriate for the intended use.
HomeCompleted is not responsible for manufacturer defects, missing components, incorrect sizing, inaccurate product descriptions, incompatibility, or other deficiencies in customer-supplied products.
If a customer-supplied item cannot reasonably be installed or used, time spent assessing, attempting, or preparing for that work may still be part of the scheduled Visit time.
5. Your Responsibilities
You agree to:
provide accurate information about the requested work;
disclose known hazards, leaks, damage, defects, or prior repair attempts;
provide safe and reasonable access to the property and work areas;
provide requested access instructions before the Visit;
secure pets when appropriate;
move or protect valuables, fragile objects, or other items that may interfere with the work;
obtain any necessary property-owner, landlord, condominium, homeowners-association, or other approval; and
confirm that you are authorized to approve work at the property.
HomeCompleted may decline, defer, or stop work that we reasonably believe:
is unsafe;
is outside our service scope;
requires a license, permit, inspection, or qualification we do not hold;
cannot reasonably be completed using the available equipment or conditions;
risks unreasonable property damage; or
should instead be evaluated or performed by another qualified professional.
6. Existing and Hidden Conditions
Homes and their components may be aged, worn, damaged, improperly installed, previously repaired, or affected by conditions that are not visible before work begins.
HomeCompleted will use reasonable care but is not responsible for damage, failure, or additional work caused by pre-existing or concealed conditions that could not reasonably have been identified before work began.
Examples may include concealed wiring or plumbing, hidden water damage, deterioration, inadequate structural support, improper prior workmanship, defective products, code-related conditions, brittle or aged materials, and previously concealed damage.
Ordinary residential repair and installation work may result in minor dust, vibration, fastener holes, touch-up needs, or reasonable differences in paint, caulk, texture, grain, finish, or appearance.
If unexpected conditions are discovered, HomeCompleted may stop the affected work and discuss available options with you before proceeding.
7. Home Checks, Findings, and Reports
HomeCompleted may document visible conditions, maintenance observations, findings, completed work, photographs, or other useful property information during a Visit.
Any Home Check, walkthrough, observation, checklist, finding, HomeCompleted Journal entry, customer Visit report, or similar documentation is intended to support routine home care and provide useful information to the homeowner.
It is not a licensed home inspection, engineering inspection, building-code inspection, environmental assessment, structural evaluation, or comprehensive evaluation of the property.
Observations are limited to conditions that are visible and reasonably accessible within the context and time available during the HomeCompleted Visit.
HomeCompleted does not guarantee that every defect, hazard, hidden condition, maintenance item, code issue, or future problem will be identified.
North Carolina separately regulates services represented as home inspections. HomeCompleted’s Home Checks, findings, reports, and observations are limited home-care services and should not be understood as comprehensive property inspections.
8. Photographs, Documentation, and the HomeCompleted Journal
HomeCompleted may photograph or otherwise document:
existing conditions;
Blueprint items;
work areas;
work performed;
completed work;
products or equipment;
findings; and
other property information relevant to the service.
These records may be used to prepare your customer report, maintain HomeCompleted’s service records, build or update your HomeCompleted Journal, support future Visit preparation, provide quality control, address service concerns, or maintain continuity between Visits.
HomeCompleted will not intentionally use identifiable photographs from inside your home for public advertising or promotional purposes without permission.
The HomeCompleted Journal is intended as a useful service history and property-memory tool. It is not a comprehensive property record and should not be relied upon as a substitute for records required for legal, insurance, tax, disclosure, inspection, warranty, or similar purposes.
9. Payment
A valid payment method may be required to book a Visit or maintain Guardian Membership.
By providing a payment method, you authorize HomeCompleted and its payment processor to charge that payment method for amounts you approve or owe under these Terms, including:
booked services;
approved additional labor;
approved materials or replacement products;
applicable taxes;
applicable late-cancellation charges;
Guardian Membership fees; and
any applicable Guardian early-cancellation balance.
Payment information may be securely stored by HomeCompleted’s third-party payment processor for future authorized charges. HomeCompleted does not need to store your complete payment card number.
Service charges are generally nonrefundable after work begins except where HomeCompleted agrees otherwise or applicable law requires otherwise.
10. Appointment Cancellation, Rescheduling, and Access
You may cancel or reschedule a standard HomeCompleted Visit without charge more than 24 hours before the scheduled arrival time or arrival window.
A cancellation, rescheduling request, or inability to access the property within 24 hours of the scheduled Visit may result in a $50 late-cancellation fee.
HomeCompleted may waive this fee when we determine that circumstances reasonably justify doing so.
If HomeCompleted must cancel or reschedule a Visit, we will make reasonable efforts to offer another appointment.
11. Workmanship Concerns
If you believe HomeCompleted workmanship is deficient, please notify us promptly.
HomeCompleted must be given a reasonable opportunity to inspect and address the concern before another provider changes, removes, repairs, or replaces the affected work.
If HomeCompleted determines that a problem resulted directly from our workmanship, we may, as appropriate:
correct the affected work;
repeat the affected service; or
refund the amount reasonably attributable to the affected portion of the Visit.
This does not cover problems resulting from:
defective or incompatible products;
normal wear;
customer-supplied products;
existing or concealed conditions;
misuse;
later damage or alteration;
failure of another component; or
work subsequently performed or modified by another person.
12. Limitation of Liability
To the maximum extent permitted by applicable law, HomeCompleted’s total liability arising from a particular service Visit will not exceed the amount paid to HomeCompleted for that Visit.
To the maximum extent permitted by law, HomeCompleted is not responsible for indirect, incidental, special, or consequential losses, including lost income, loss of use, temporary lodging costs, diminished property value, or emotional distress.
These limitations do not apply to liability that cannot legally be limited or excluded.
Nothing in these Terms is intended to waive or limit rights that cannot lawfully be waived under North Carolina law.
GUARDIAN MEMBERSHIP
13. Guardian Membership
Guardian is HomeCompleted’s recurring home-care membership.
Guardian is currently $119 per month, plus applicable tax.
Your first membership payment is charged when you enroll. Guardian then renews automatically each month until canceled.
By enrolling in Guardian, you authorize HomeCompleted and its payment processor to charge your payment method $119 each month, plus applicable tax, until the Membership is canceled or otherwise terminated.
Current Guardian benefits include:
one included 2-hour Guardian Visit during each quarterly membership cycle;
a persistent Guardian Blueprint between Visits;
the ability to send HomeCompleted eligible tasks and photographs between Visits;
Blueprint preparation before Visits;
HomeCompleted Journal and property-history continuity;
scheduling support; and
the Guardian Member Rate for approved additional Visit time.
Guardian benefits remain subject to HomeCompleted’s normal service scope, safety requirements, availability, and applicable licensing requirements.
Guardian does not include unlimited labor, materials, replacement products, emergency service, hazardous-condition remediation, specialty trade services, permit-required work, or work outside HomeCompleted’s lawful service scope unless specifically stated otherwise.
14. Guardian Membership Start Date and Quarterly Cycles
Your Guardian Membership Start Date is the date your initial enrollment and payment are successfully completed.
Your first included 2-hour Guardian Visit becomes available immediately after enrollment, subject to appointment availability.
Your Guardian Membership operates on recurring quarterly cycles based on your Membership Start Date.
Each quarterly cycle begins every three months from your Membership Start Date.
A new included 2-hour Guardian Visit becomes available at the beginning of each quarterly cycle while your Membership remains active and current.
The availability of a future Guardian Visit is based on your Membership Start Date and quarterly cadence—not on the date you completed the previous Visit.
As a result, scheduling a Guardian Visit later than originally anticipated does not automatically push all future Guardian Visit cycles later.
15. Guardian Visit Rollover
Guardian is intended to provide a continuing home-care cadence rather than unlimited accumulation of unused service time.
If you do not use an included Guardian Visit during the quarterly cycle in which it becomes available, one unused included Visit may carry forward into the immediately following quarterly cycle.
No more than one unused Guardian Visit may be carried forward.
A carried-forward Visit that is not used by the end of the following quarterly cycle expires without cash value.
A Guardian Visit will not expire solely because HomeCompleted failed to provide reasonable appointment availability during the applicable period.
Unused Guardian Visit time cannot be exchanged for cash, transferred to another customer, or converted into a refund or account credit unless HomeCompleted agrees otherwise.
16. Scheduling Guardian Visits
Guardian Visits are subject to HomeCompleted appointment availability.
HomeCompleted may notify or remind you when a new included Visit becomes available, but you remain responsible for selecting and scheduling an available appointment.
Before a Guardian Visit, HomeCompleted may review your persistent Blueprint with you, request additional information, help organize the work, or recommend an appropriate Visit length.
Exact appointment dates are not guaranteed.
Scheduling a Visit later within a quarterly cycle does not change the underlying Guardian Membership cadence.
17. Guardian Blueprint
Guardian allows members to maintain a persistent Blueprint of household items they would like HomeCompleted to remember, review, prepare for, or potentially address during a future Visit.
Depending on the communication methods made available by HomeCompleted, you may add Blueprint items through:
website forms;
SMS text messages;
MMS photographs; or
direct communications with HomeCompleted.
Adding an item to your Guardian Blueprint does not guarantee that HomeCompleted can perform the work or complete it during a particular Guardian Visit.
HomeCompleted may organize, clarify, prioritize, defer, or request additional information about Blueprint items based on:
Visit time;
HomeCompleted service scope;
safety;
required materials;
available equipment;
applicable licensing requirements;
required expertise; or
other practical considerations.
Items that appear urgent, hazardous, unsafe, outside HomeCompleted’s scope, or otherwise inappropriate for routine HomeCompleted service may be excluded from a Guardian Visit or referred for additional evaluation.
18. Guardian Additional Visit Time
Each quarterly Guardian benefit currently includes up to two hours of service during the applicable included Guardian Visit.
When additional time is appropriate and available, Guardian members may extend an eligible Guardian Visit to a longer Visit at the current Guardian Member Rate of $110 per additional approved labor hour, plus applicable tax.
Current Guardian Visit extensions may be offered for Visit lengths between three and six hours, subject to HomeCompleted approval and scheduling availability.
Materials and replacement products remain separate unless specifically stated otherwise.
Additional time must be approved and is not included in the standard $119 monthly Guardian Membership fee.
19. Guardian Billing and Failed Payments
Guardian Membership is billed monthly even though included Guardian Visits become available on a quarterly cadence.
If a Guardian payment fails, HomeCompleted may:
retry the payment;
request an updated payment method;
temporarily suspend Guardian services or benefits;
postpone or prevent scheduling of future Guardian Visits;
restrict Guardian Blueprint or other membership services; or
cancel the Membership.
Guardian benefits are available only while the Membership is active and required payments are current.
Suspension or cancellation resulting from failed payment does not create a cash refund for previously paid Membership fees.
20. Canceling Guardian
You may cancel Guardian at any time by contacting HomeCompleted at:
hello@homecompleted.com
(980) 427-5341
Guardian does not require a fixed three-month Membership commitment.
Unless otherwise stated, cancellation becomes effective at the end of the then-current paid monthly billing period.
You may continue using active Guardian benefits until the effective cancellation date, subject to these Terms and appointment availability.
When cancellation becomes effective:
future recurring Membership charges stop;
no new Guardian benefits accrue;
unused Guardian benefits expire without cash value; and
access to Membership-specific services may end.
Previously paid Membership fees and unused Membership benefits are nonrefundable and have no cash value except where these Terms or applicable law provide otherwise.
21. Early Cancellation After the Initial Guardian Visit
Guardian allows your first included 2-hour Visit to become available immediately after enrollment even though Membership fees are collected monthly.
If you cancel Guardian within 90 days after completing your initial Guardian Visit, HomeCompleted may charge an early-cancellation balance so that the total amount paid toward that initial Visit is no less than the standard price of a 2-hour HomeCompleted Visit in effect on the date that initial Guardian Visit was completed.
All Guardian Membership payments already made will be credited toward that standard Visit price.
For example, if the standard 2-hour HomeCompleted Visit price is $249 and you have paid one $119 Guardian Membership payment, the potential remaining balance would be $130, plus any applicable tax treatment.
No early-cancellation balance applies if:
you cancel before completing your initial Guardian Visit;
the Guardian Membership payments already made equal or exceed the applicable standard 2-hour HomeCompleted Visit price; or
HomeCompleted ends the Membership without fault by you.
This provision is intended only to reconcile the value of an immediately available initial Guardian Visit when the Membership is ended shortly after that Visit.
22. Changes to Guardian
HomeCompleted may change Guardian pricing, benefits, Member Rates, or other Membership terms prospectively.
If we make a material change that affects an existing Guardian Membership, we will provide reasonable notice before the change takes effect where appropriate or legally required.
You may cancel your Guardian Membership before a material change becomes effective.
Changes do not retroactively alter amounts already paid or services already completed.
SMS AND MMS MESSAGING
23. HomeCompleted Messaging Program
HomeCompleted may offer SMS and MMS communications to customers who choose to participate.
Messages may relate to:
Guardian Membership;
Guardian Blueprint items;
scheduling;
upcoming Visits;
Visit eligibility;
reminders;
service updates;
responses to customer questions;
confirmations;
photographs or service requests sent to HomeCompleted; and
other HomeCompleted service-related communications.
Guardian members may send HomeCompleted task descriptions or photographs describing items around the home.
HomeCompleted may use those communications to:
update the customer’s Guardian Blueprint;
ask follow-up questions;
confirm existing Blueprint items;
assist with Visit preparation;
provide scheduling information; or
support ongoing HomeCompleted service.
24. SMS and MMS Consent
Where HomeCompleted requests consent to receive SMS or MMS communications, providing that consent is optional.
Consent to receive SMS or MMS messages is not a condition of purchasing HomeCompleted services or enrolling in Guardian Membership.
If you provide consent, you authorize HomeCompleted to send service-related SMS and MMS communications to the mobile number you provide.
You are responsible for providing a telephone number that you are authorized to use and for keeping your contact information current.
25. Message Frequency and Charges
Message frequency varies based on your interactions with HomeCompleted, service activity, Guardian Membership activity, Blueprint activity, and scheduling needs.
Message and data rates may apply.
Your wireless carrier’s standard messaging and data charges may apply to messages sent or received.
26. Opting Out
You may opt out of HomeCompleted SMS and MMS communications at any time by replying:
STOP
After opting out, you may receive a confirmation message indicating that you have been unsubscribed.
You will no longer receive messages from that messaging program unless you subsequently opt in again.
Opting out of SMS or MMS messaging does not itself cancel:
a Guardian Membership;
a scheduled HomeCompleted Visit;
recurring Guardian billing; or
another HomeCompleted service.
You must separately cancel a Guardian Membership in accordance with Section 20.
27. Help
For assistance with HomeCompleted messaging, reply:
HELP
You may also contact:
hello@homecompleted.com
(980) 427-5341
28. Wireless Carriers and Message Delivery
Wireless carriers are not responsible for delayed or undelivered messages.
Message delivery depends on telecommunications networks, wireless carriers, device availability, and other systems outside HomeCompleted’s complete control.
HomeCompleted does not guarantee that every SMS or MMS message will be delivered or received.
29. Messaging Privacy
Information collected through SMS and MMS communications is handled in accordance with the HomeCompleted Privacy Policy.
Mobile information, SMS/MMS opt-in data, and messaging consent will not be shared with third parties or affiliates for their own marketing or promotional purposes.
HomeCompleted may use service providers that assist in operating our communications systems. Those providers may process information as reasonably necessary to provide services to HomeCompleted.
The HomeCompleted Privacy Policy is available at:
https://www.homecompleted.com/privacy-policy
GENERAL TERMS
30. Service Availability
HomeCompleted does not guarantee the availability of a particular Pro, date, time, Visit length, or service.
Service availability may depend on staffing, geography, scheduling capacity, weather, property conditions, service scope, materials, safety, or other operational considerations.
HomeCompleted may decline or discontinue a requested service when appropriate.
31. Changes to These Terms
HomeCompleted may update these Terms periodically.
Updates will be posted on this page with a revised effective date.
Where required by law, or where a change materially affects an existing recurring service, HomeCompleted may provide additional notice before the change becomes effective.
32. Governing Law
These Terms are governed by the laws of the State of North Carolina.
If any provision of these Terms is determined to be invalid or unenforceable, the remaining provisions will continue in effect to the extent permitted by law.
33. Entire Agreement
These Terms, together with applicable:
booking confirmations;
Blueprint information;
Guardian enrollment disclosures;
approved additional-work authorizations;
applicable service descriptions; and
the HomeCompleted Privacy Policy
form the agreement between you and HomeCompleted for the applicable services.
If a specific booking, enrollment disclosure, or written HomeCompleted authorization expressly conflicts with these general Terms, the more specific provision will control for that particular transaction to the extent of the conflict.
34. Contact
HomeCompleted LLC
Website: https://www.homecompleted.com
Email: hello@homecompleted.com
Phone: (980) 427-5341
Serving Huntersville, Cornelius, and Davidson, North Carolina.